Since July 1, BCBSNC has made some changes so that it is easier for members to enroll and participate in the Member Health Partnerships (MHP) program. Earlier, sign up was done by completing a mail-in survey only. Now, there are new options such as enrolling by phone and beginning in September, members will have the ease of being able to join online. They are no longer using the paper surveys. Members can easily join by calling 1-800-218-5295 and press 1.
Also the educational materials have been updated. Numerous books are no longer accessible, but have been replaced with exceptional substitutes. Members can sign up using email or phone to get great tips concerning weight management or smoking cessation. The pregnancy program even has an optional text-messaging feature. All members signed up for the program will acquire a Chronic Care Guide.
The outreach efforts are now concentrated on members at the highest risk level. Members who are considered “most impacted” will be called by specially trained nurses who will invite them to engage in health coaching and to join the MHP program. The hope is to reach more of the members who will benefit the most from the program.
The Pregnancy program has been changed to self-refer only, because it is sometimes very hard to identify members early in their pregnancy. Claims will be monitored for high-risk pregnancies and these members will be referred to a case manager.
All members’ claims will be constantly monitored for status changes, and the outreach will be adjusted accordingly. The “most impacted” members will receive a phone call from a health coach, who will work with them whether or not they choose to enroll in the MHP program.
The members who are identified for the program but not considered “most impacted” will get a mailed invitation. The members who do enroll in the Member Health Partnerships program will receive an annual mailing.
Some things will remain the same. Members who join our programs will still continue to receive targeted information and services, which will help them take care of their particular health care needs. Customized benefits, like nutritional counseling and discounts are also available to members. Members currently in the MHP program will not have to do anything to remain in the updated program; they will automatically be enrolled.